Support
We typically reply within one business day.
The fastest way to get help depends on what you need. Account issues and questions about an in-flight request are best by email so we can pull your record up while we reply. Urgent issues can be reached by phone.
Contact us
- mail@enservehq.com
- Phone
- 1-800-ENSERVE
- Hours
- Mon–Fri, 9am–6pm local time
Common questions
How do I track a request I've already submitted?
Sign in and go to My Requests in the sidebar. Each request shows its current status, the step it's on, and an estimated completion date. You'll also get email notifications when the status changes.
Can I edit a request after I've submitted it?
Once a request is forwarded to the issuing institution it's typically locked. If the institution returns it for corrections you'll see a “Needs your attention” flag and can edit the relevant fields. If you need to cancel a request entirely, email us within 24 hours of submission.
How long does processing take?
Each service in the catalog shows an estimated processing time set by the issuing institution. Times can vary based on document quality, application volume, and whether the institution requests follow-up information.
I forgot my password.
On the sign-in page, click Send me a magic link — you'll get a one-time link by email that signs you in without a password, after which you can set a new one in Settings → Security.
How do I delete my account?
Email mail@enservehq.com from the address on your account. We'll confirm and process the deletion within 30 days, in line with our Privacy Policy.
Something is broken or I think I found a bug.
Email us with the URL you were on, what you expected to happen, what happened instead, and a screenshot if you have one. We'll triage and reply with a timeline.
Other resources
- How Enserve works — the platform in three minutes.
- Privacy Policy — what data we hold and what we do with it.
- Terms of Service — the agreement that governs your use of the platform.